return policy

return policy

we hope that you love all your purchases from Sumner Boutique. however, we understand that sometimes you may need to return a purchase. online purchases are eligible for STORE CREDIT ONLY if returned within 14 business days of receiving your order. After this timeframe, your item would not be eligible for return. 

items purchased at a discount of 25% or more and items in a SALE category are FINAL SALE. the following items are FINAL SALE: accessories, leggings, bodysuits, graphic tee's, sweatshirts, swimwear and athletic wear. 

if you return a final sale item or send back a late return, there will be a 20% restocking fee deducted from your store credit. due to hygiene reasons, bodysuits, swimwear, leggings, etc, will not be accepted.

items must be in perfect condition to be accepted for return. no makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted. 

we do not offer exchanges.

 

return instructions (shipping) 

the customer is responsible for return shipping costs. options are USPS, UPS, and FedEx. 

please email sumnerboutique@gmail.com with your order number, first and last name, and your reason for return then simply ship your item to:

Sumner Boutique

205 W. Main Street 
Denison, TX, 75020

once we receive your return, please allow 2-5 business days for us to process your return. once processed, your store credit will be emailed to you and can be used online or in store. 

 

return instructions (local) 

our Denison location is open Tuesday - Saturday from 10am - 4pm at this time. if you have any items that need to be returned this can be done during this time frame. 

once received, you will receive a store credit via email that can be used online or in store. 

 

damaged items

damaged items must be reported within two days of the receipt of your order. please email us at sumnerboutique@gmail.com and forward photos of any damage. 

color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.